Course Outline

  • HTML
  • JavaScripting
  • JSS Angular

(Practicals & Lab Assignments 25–30 Hrs)

Administration, Implementation, and Development of ITSM Tools using DevOps

  • Introduction to ITSM Tools
  • User Interface and Core Configuration
  • User Administration
  • Data Management
  • Service Level Agreements
  • Workflows
  • Flow Designer
  • Knowledge Base
  • Service Catalogue
  • Reporting in ITSM Tools such as ServiceNow, Remedy, etc.
  • Update Sets in various ITSM Tools
  • Core Application Administration UI Policy

(Practicals & Lab Assignments 5-10 Hrs)

  • Introduction to Service Portal
  • Service Portal Tools
  • Portal Framework
  • Portal, Pages, Container & Widgets
  • Widget Development
  • Creating Custom Service Portal

(Practicals & Lab Assignments 25-30 Hrs)

  • Scripting in ITSM tools such as ServiceNow, Remedy, etc.
  • Scripting Locations
  • API’s
  • Other Scripts
  • Email Scripts
  • UI Customization


1. ITSM Tools Training in Pune by Certified Instructors

  • Eligibility: Hands-on experience in HTML, Java scripting and JSS Angular in academic tenure
  • Educational Qualification: Fresher B.E./ B.Tech./ B.Sc. (Computer Science)/ BCA/ MCA
  • Duration of the course: 6 Months (3 Months of classroom training + 3 months of project-based case studies.)
  • Number of Theory Sessions: Around 25
  • Practical Sessions: Around 210
  • Batch Type: Regular
  • Mode of Training: Classroom Training

2. Realtime Project Experience of 500 Hrs with stipend after completion of the course

3. We provide complete guidance & support for making you a Certified Professional. This course comes with placement support and a job guarantee.

    • The trainers are having 12+ years of industry experience.
    • You will get real-time projects, scenarios & assignments
    • Certification centers in Pimpri

Course Duration

6 Months
(3 months of classroom training + 3 months of project-based case studies)


Educational Qualification: Fresher B.E./B.Tech./ B.Sc. (Computer Science)/ BCA/ MCA

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