Course Outline
- HTML
- JavaScripting
- JSS Angular
(Practicals & Lab Assignments 25–30 Hrs)
Administration, Implementation, and Development of ITSM Tools using DevOps
- Introduction to ITSM Tools
- User Interface and Core Configuration
- User Administration
- Data Management
- Service Level Agreements
- Workflows
- Flow Designer
- Knowledge Base
- Service Catalogue
- Reporting in ITSM Tools such as ServiceNow, Remedy, etc.
- Update Sets in various ITSM Tools
- Core Application Administration UI Policy
(Practicals & Lab Assignments 5-10 Hrs)
- Introduction to Service Portal
- Service Portal Tools
- Portal Framework
- Portal, Pages, Container & Widgets
- Widget Development
- Creating Custom Service Portal
(Practicals & Lab Assignments 25-30 Hrs)
- Scripting in ITSM tools such as ServiceNow, Remedy, etc.
- Scripting Locations
- API’s
- Other Scripts
- Email Scripts
- UI Customization
Features
1. ITSM Tools Training in Pune by Certified Instructors
- Eligibility: Hands-on experience in HTML, Java scripting and JSS Angular in academic tenure
- Educational Qualification: Fresher B.E./ B.Tech./ B.Sc. (Computer Science)/ BCA/ MCA
- Duration of the course: 6 Months (3 Months of classroom training + 3 months of project-based case studies.)
- Number of Theory Sessions: Around 25
- Practical Sessions: Around 210
- Batch Type: Regular
- Mode of Training: Classroom Training
2. Realtime Project Experience of 500 Hrs with stipend after completion of the course
3. We provide complete guidance & support for making you a Certified Professional. This course comes with placement support and a job guarantee.
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- The trainers are having 12+ years of industry experience.
- You will get real-time projects, scenarios & assignments
- Certification centers in Pimpri
Course Duration
6 Months
(3 months of classroom training + 3 months of project-based case studies)
Eligibility
Educational Qualification: Fresher B.E./B.Tech./ B.Sc. (Computer Science)/ BCA/ MCA